Effective Immediately

This Refund Policy explains the conditions and process for requesting a return or refund for products purchased from AICar Mats.

Return Period

Customers may request a return within 30 days of receiving their order.

Items should be returned in a suitable condition, with original packaging where possible, and must not show signs of unnecessary use.

Return Conditions

To help us process your request smoothly, returned items should meet the following conditions:

• The product should be unused and in a resalable condition.
• The item should be packaged securely to prevent damage during return delivery.
• Proof of purchase or order details should be provided.

Items That Cannot Be Returned

Returns may not be accepted for items that have been used, damaged after delivery, or returned without prior contact with our customer support team.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery with your order details and relevant information.

We will review the request and provide guidance on the next steps.

Refund Process

Once a returned item has been received and checked, we will confirm the outcome of your refund request.

Approved refunds will be processed within 3 working days after confirmation.

When Will Your Refund Arrive?

After the refund has been processed, the time it takes for the funds to appear in your account may vary depending on your payment provider and account settings.

Most refunds are completed within 3–7 working days after processing.

Return Delivery Costs

Customers may be responsible for return delivery costs unless the item received was incorrect or arrived damaged.

How To Request A Return

To request a return, please contact our customer support team with your order information and the reason for your request.

We will provide the relevant return instructions and assist you through the process.

Contact Us

If you have any questions about returns or refunds, please contact our support team through the contact details available on our website.